Every hospital of Hebei should set up and complain the management department

Every hospital of Hebei should set up and complain the management department
Every hospital of Hebei should set up and complain the management department
The tertiary hospital of our province complain in the future the administrative department will allocate 2 full-time staff members at least All hospitals will announce in the prominent position that complain the administrative department, place, receive time and contact detail The conditional hospital can set up the network and complain the platform, and arrange for personnel to deal with, reply news of patient's appeal Youth Newspaper of Hebei (reporter Shi XiaoQian) At the end of this month, every hospital of our province will set up the special hospital and complain the administrative department, accept the appeal of the hospital in unison, investigate, verify and put forward the handling suggestion in time, answer complainants. This from the news that department of public health got in Hebei yesterday such as reporter. The relevant person in charge of department of public health of the province says, the tertiary hospital of our province complain in the future the administrative department will allocate 2 full-time staff members at least, second hospital complains the administrative department should allocate a full-time staff member at least, the other hospitals can dispose part-time personnel according to the actual conditions. The department of public health of the province requires, all hospitals in our province will announce in the prominent position that complain the administrative department, place, receive time and contact detail, make appeal channel smooth. The conditional hospital can set up the network and complain the platform, and arrange for personnel to deal with, reply patient's appeal, dissolve the contradictions of doctors and patients in time. Department's environment of hospital of stone city of the relevant news is bad and may be exposed for the first half of this year, the city owned above- second -class hospital of stone city all offer the simple and easy clinic, " One day " Ward; Hospital department and department with bad environment will be exposed; Expert's group will also choose 50 outstanding case history and 10 worst case histories in the stone city Yesterday, reporters knew from the stone Municipal Health Bureau, around implementing " satisfiedly " (serve, high quality, medical ethics is good, the masses are satisfied) ,Launch " high-quality service year " The activity, Municipal Health Bureau has put out a series of action. Make a diagnosis in the course forbidding, answering, phoning, it is reported stoning city determining " environmental sanitation renovate the moon " as April ,Organize the thorough examination of the hygiene, and set up " a defect " Manage the exposure desk, expose department and department that the environment of the hospital is bad. The stone city launches at the same time" The window is light " The activity, choose " top ten friendly service " every quarter The star, forbid quarrelling with patient relative, forbidding answering and phoning in the course of making a diagnosis. In first half of the year, the above- second -class hospital all offer simple and easy clinic, " one day " The ward, help the patient seek medical advice. May, launch simulation and experience the activity of seeking medical advice of the clinic, all hospital chief leaders of party and government spend one week deepening our institute and other institute and experiencing the clinic and seeking medical advice in the capacity of patient respectively respectively, and write out 7 the sky and the sun wills. Stone city comment 10 most bad the intersection of case history and the intersection of stone and the intersection of city and city owned every hospital within the year launch in the courtyard infecting controlling, pathologic the intersection of norm and the intersection of writing, antibacterial drug use,etc. and special management activity, key links of dialysing, ICU, operating room to every hospital blood especially etc. and the position carry on drawing in the net thorough examination. The stone city will also organize experts to go to the above- second -class hospital to collect and file the case history last year in proportion at random at the same time, choose 50 outstanding case history and 10 worst case histories, and offer the professional title to person liable of worst case history and demote punishment. Every hospital will set up a patient and complain that receive place and the complaint telephone, E-mail address, define special department and personnel are responsible for patient's consulting and complaining the reception, confirm as the whole city " president reception day " every Tuesday morning ,Chief leaders receive a patient to complain and consult. At the end of the year, Municipal Health Bureau organizes the focal point of the director at city level " high-quality service year " The activity launches the situation, report through the news media, it is accepted that the various circles of society question, answer questions and inquire. The document / staff reporter history dawn Qian reporter is military and just the same as before


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