The central hospital of Wuhan tells responsibility system is effectual for the first time

The central hospital of Wuhan tells responsibility system is effectual for the first time
The central hospital of Wuhan tells responsibility system is effectual for the first time
It is reported ' The intersection of reporter and the intersection of Huang Zheng and Sun ChangLin, reporter of space,) One day not long ago, the far urban old man lives in a family to come to central hospital of Wuhan to go to a doctor before 8 o'clock in the morning. Have never expected ophthalmology expert's number has already been hung, the old man is very discontented, go to this institute to serve the reflection of this situation in the administrative center. The staff members of this centre get in touch with registration office in time after learning, has added a ophthalmology expert's number for him, the old man goes back with satisfaction. In the hospital, the patient's appeal often involves a plurality of departments, it is apt to cause mutual prevarication, sharpen the contradictions of doctors and patients. At the beginning of of 2008, this institute will transfer 6 staff members with abundant experience of management, set up and serve the administrative center, the hygiene system of the market takes the lead in pursuing one and telling responsibility system in Wuhan, implements patient's complaining that receives and accepts, unified and coordinated supervising in unison. The patient wonder, there are grievances, it is unnecessary it is each interdepartmental that rushes about, can solve the problem in this centre in time. This centre complains the patient that accepts the announcement of the procedure, after accepting patient's appeal, can coordinate the coordination on the spot dealt with to deal with at that time; Can't be dealt with on the spot, 5 workdays in 3, feedback situation of investigation and handling suggestion to the complainant; To the question related to many departments, supervise and investigate and handle actively, feedback to complainants in unison. This centre sets up and complains the analysis system of the situation per month, feedback the patient's opinions and suggestions to the relevant department in time. Institute this tell responsibility system run in more than one year, remove difficulties and alleviate sufferings more than 4000 for patient for the first time, communication and improvement through being effective, make complain that reduce gradually, patient's satisfaction is obviously promoted. In 2009, this institute will accept only 26 of appeal in the whole year, compared with the same period of last year, the complaining rate drops by 92.3%, serve 5.2 percentage points of rising of satisfaction.


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