A patient pays a return visit to the system to leave hospital in an all-round way in Shenyang

A patient pays a return visit to the system to leave hospital in an all-round way in Shenyang
A patient pays a return visit to the system to leave hospital in an all-round way in Shenyang
It is reported ' Reporter red Liu MingHao Yan) Liaoning Province Shenyang Municipal Health Bureau issues " notice that a patient visited the system about leaving hospital in the medical organization " recently, medical organizations requiring this city to offer service of making a diagnosis in hospital all leave hospital a patient pay a return visit to the system. The regulation of this market, leave hospital a patient must finish to pay a return visit in one month after the patient leaves hospital. Pay a return visit to the way and rely mainly on paying a return visit in telephone, complement it in forms such as family's visiting, letter paying a return visit, message paying a return visit, E-mail paying a return visit and questionnaire investigation,etc.. Pay a return visit to content, include patient to medical personnel's attitude in hospital, mainly, satisfaction and improvement opinion, proposing in respects such as service quality, engineering level, checking using medicine, environment of the hospital, medical treatment to charge and manage in the hospital,etc.,etc., understand condition of patient leave hospital, transfer to, treat, recover temper and psychological condition situation follow-up also, carry on essential communication and guidance. In order to implement and leave hospital effectively a patient pays a return visit to the system, Shenyang Municipal Health Bureau requires the special return visit department of every medical organization structuring, allocate full-time staff members, and essential apparatus and official working condition; Strengthen and pay a return visit to the staff training of the job, should accomplish enthusiasm, courteous, to the problem that can't be solved at once at that time, should take the method of answering, booking experts separately, going back to the institute to reexamine etc., should verify the situation through investigation in time in complaining, offer the reply within 7 days; Record the information that a patient feedback conscientiously while paying a return visit to the department, set up and pay a return visit to the file, to situations such as the suggestion, suggestion which the patient put forward, complaining,etc., according to the patient's appeal and unsatisfied the question is verified through investigationing, the situation is true, should deal with responsibility department or individual, and make the measure of rectification and improvement of pertinence to implement; Regard it as the important content that the clinical quality accuses of being checked this year to a patient will pay a return visit to the work to leave hospital, and include in the performance goal performance and examine.


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