Adopt a correct attitude towards the patient's opinion

Adopt a correct attitude towards the patient's opinion
Adopt a correct attitude towards the patient's opinion
In daily making a diagnosis works, will often run into patients or relatives to put forward different suggestions to our work. As to this, we must pay close attention to, reason is treated. Some the first day, I, while making an inspection tour in the ward, one patient reflect infusion of him have dirty things in the bottle, demand to change. I, through checking, find it is actually the small scurf produced while making up a prescription. To this situation, we all try hard to use the small syringe needle for the first while making up a prescription each time, so as not to produce the scurf. If it is unavoidable to really avoid, clearly explain to patient before infusing: This is scurf making up a prescription and is produced in the course, it is aseptic. Because the infusion is in charge of having filters, it will not enter your health, certainly, we will try hard to avoid. After explanation, the similar appeal has not happened again. Another persons of the intersection of hyperpyrexia and patient, reflect, fail little first bottle of liquid the previous day at the infusion over the past two days. The party explains to her that has no resolution, the head nurse is neither worried nor flurried, very great strength of the fee finds out and marks six empty infusion bottles of her name in a lot empty infusion bottles yesterday. This of hers just remembers, may be regarded as the empty infusion bottle on the chair by mistake a bottle of full medicinal solution. Later, all of us will tell a patient there are several bottles of liquid altogether before each infusion, and behind not changing bottling each time, clear to walk empty bottle in time. Have patient propose, want water take medicine while infusing once, to situation this, head nurse push little fund out of in the many funds never immediately, buy drinking machine and disposable water cup, it is in one's hands to send water to every infusion patient and relative, and send medicine to the mouth to the patient that every one has not accompanied and attended to. Everybody says cheerfully: "You have very good attitude! " In the face of the patient's opinion, must be calm at first, the criticism that must not run into the patient is worried. Make a scene, can solve problem, with whom is patient no on purpose go over, also make trouble wilfully. Our correct attitude should be to carry on objective analysis to the suggestion that the patient puts forward, check our work conscientiously. If really there is a problem, should improve conscientiously, make great efforts to improve the service level, make our work make the patient satisfied as much as possible. If has misunderstood, should communicate actively, it is clear to explain, dispel the misunderstanding in time, make the patient understand and support our work. (Jiang WenFeng)


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