Discover newly: It will be detrimental to health to force to smile

Discover newly: It will be detrimental to health to force to smile
Discover newly: It will be detrimental to health to force to smile
Forced " friendly service " Will produce depressed mood and have a fashionable noun that let in the service industries " Friendly service " ,Especially in some service trades, require especially staff members want to " often smile " to the customer . However, foreign a new research shows, if often do above-mentioned " smiles " which violates one's own will ,Harmful to health. University Professor Cha PuFu, Frankfort of Germany, thinks, it will cause people to produce depressed mood to him in a cordial and friendly atmosphere to disguise, enable people's pressure multiplication, thus make the immune system damage. The more serious one is, if this kind of pressure can not be released for a long time, will make people suffer from the dangerous increase of the hypertension or cardiovascular disease. The researcher has done such a test: Make some volunteers place in a call center of simulation and suffer to the customer " Maltreat " . Let some people allow to answer back sarcastically after abusing by customer, other people require while keeping restraint, must be extremely deferential to the customer. The result proves, those research objects that can give vent to one's own discontented mood are jumped in relatively shorter period heart quickly, but returned to normal promptly subsequently, and those must " meet nitpicking customers with a smiling face " Person,after the other side hang up telephone a very long time in still tachycardia. This result shows, will keep the friendly attitude violating the will and will only cause psychological pressure to oneself. This test briefs on too, although people's mood can be controlled, it is very difficult to restrain for a long time. From the viewpoint of health, give vent to discontented mood appropriately sometimes, it is really better than the ones that will be always inhibiting and holding smiling face. The meaning of this research still lies in the employees of the service industries should receive more respect, unnecessary " Friendly service " Regard as a harsh rigid index, so long as the party works conscientiously, the attitude is positive, just competent at one's own working. On the other hand, as " God " Customer,leave attendants " the smiling face " Regard as the only standard of the quality of service quality. (Pu Zhao's sum)


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